Terms of Sale – Berrylands Flower Delivery Legal Agreement

Berrylands Flowers – Online Flower Delivery Terms & Conditions

Introduction

These Terms and Conditions (hereafter referred to as "Terms") outline the agreement between you, the customer ("you" or "customer"), and Berrylands Flowers ("Berrylands Flowers", "we", "us", or "our") in relation to all purchases and transactions made via Berrylands Flowers’ online flower delivery service. These Terms apply to customers making orders for flower delivery within Berrylands and the neighbouring areas served by us. By placing an order through our website, you agree to be bound by these Terms. Please read them carefully before submitting your order. If you have any questions or concerns about these Terms, please consult our customer support before proceeding with your order.

Order Process

To place an order for flower delivery with Berrylands Flowers, you must use the ordering facility on our website. You must be at least 18 years old to place an order. The online process is designed to be simple, accurate, and efficient, aiming to deliver the freshest flowers in Berrylands and beyond.

The order process involves the following stages:

Product selection: Browse our website and select the flowers or bouquets you wish to purchase. Ensure you have checked all details to confirm product choice and quantity.
Personalisation and delivery details: Provide complete recipient and delivery information. This includes name, address, and any special instructions.
Confirmation: After reviewing your order, confirm your acceptance of these Terms and complete the payment process.
Order acknowledgement: Upon successful payment, you will receive an order acknowledgment through our website or via SMS notification. This does not indicate acceptance of your order but confirms receipt.
Order acceptance: Once your order and payment are validated, and product availability is confirmed, we will accept your order and notify you that we have started processing it.
Dispatch and delivery: Upon completion, your flowers will be dispatched for delivery in Berrylands or the surrounding areas as specified in your order. Delivery times are estimates and subject to seasonal or local circumstances.

Orders are processed during regular business hours unless otherwise stated during busy periods such as Valentine’s Day or Mother’s Day. In the event an ordered item is unavailable, we reserve the right to substitute with a product of equal or greater value, maintaining the overall style and character of the selected arrangement.

Payments

Berrylands Flowers accepts payment via the methods specified on our website’s checkout page. Accepted forms include major credit and debit cards. Payment must be made in full and successfully authorised before your order can be processed and delivered. All prices stated on the website are in Pounds Sterling (GBP) and, unless expressly stated otherwise, include VAT at the prevailing rate.

All payment transactions are processed securely in accordance with industry-standard verification protocols. We do not retain your credit or debit card details post-transaction. By confirming an order, you authorise Berrylands Flowers to debit your chosen payment method for the total stated amount.

If payment is declined, incomplete, or flagged as potentially fraudulent, we reserve the right to cancel your order without notice. We are not obliged to inform you of the reason your payment was declined. We recommend reviewing all payment details carefully before confirming your order.

Delivery

Berrylands Flowers offers delivery within Berrylands and the surrounding areas as described on our website. Delivery dates and times are provided for guidance only and are not guaranteed, though we strive to deliver on the date requested. Delivery may occur at any point during the stated delivery day.

Our liability for local flower delivery extends only to orders delivered to the addresses provided upon ordering. Please ensure accurate delivery details are provided, as we cannot accept liability for missed or delayed deliveries due to incorrect or incomplete information. If the recipient is not available at the delivery address, we will make reasonable attempts to complete the delivery by leaving the flowers in a safe place or with a neighbour, unless otherwise instructed.

During periods of high demand or adverse conditions, it may not always be possible to meet requested delivery dates. We are not liable for any loss or disappointment caused by late delivery, beyond what is required by law.

Cancellations and Amendments

You may cancel or amend your order for online flower delivery in Berrylands up to 24 hours before the scheduled delivery date. To process your request, please contact us via your account or as detailed on our website. Cancellations or requests for changes made after this period may not be accepted, particularly if your order is already being prepared or dispatched.

Upon cancellation, any payment made will be refunded to your original payment method within 5-7 working days, in accordance with payment provider processing times. In rare circumstances where flowers or arrangements have already been dispatched or created, a cancellation may not be possible. If a cancellation is accepted late, we reserve the right to deduct reasonable expenses already incurred.

Amendments to recipient details, messages, or delivery instructions must be made as soon as possible. We cannot guarantee changes requested less than 24 hours before the scheduled delivery date, though we will always strive to assist wherever feasible.

Product Quality and Substitution

We are committed to supplying the highest quality flowers for our Berrylands customers and neighbouring areas. Due to the perishable nature of flowers, slight variations in colour, appearance, or stem count may occur. In cases where specific flowers are unavailable, we reserve the right to use suitable alternatives, always seeking to match the design and value of your selected product.

If you are not satisfied with the quality of our flowers or believe that the product received does not match your order, please notify us within 48 hours of delivery so we can resolve the issue. Claims made after this timeframe may not be upheld.

Personal Messages and Gift Additions

We offer the facility for customers to include a personal message with their flower order. Please ensure all wording is appropriate, as messages that are unlawful or offensive will not be transmitted and may result in the cancellation of your order. Additional items, such as vases or chocolates, may be limited to availability and are provided as listed on the website.

Liability

Berrylands Flowers’ total liability to you (whether in contract, tort or statute) shall not exceed the value of the order placed, except in cases of death or personal injury arising directly from our negligence, or where prohibited by law. We accept no liability for indirect, consequential, or loss of profit arising in connection with your order, website usage, or the goods supplied.

Nothing in these Terms excludes our liability for fraudulent misrepresentation or any liability that cannot legally be limited or excluded under UK consumer law.

You are responsible for the recipient’s acceptance of the flowers delivered. We cannot be held accountable for unsuccessful deliveries due to factors beyond our control, including but not limited to: incorrect address details, absence of the recipient at the stated address, or refusal to accept the delivery.

Force Majeure

We shall not be liable for delays or failures to perform any aspect of these Terms due to events outside our reasonable control, including but not limited to acts of God, weather conditions, strike action, transport disruptions, or supplier failures.

Intellectual Property

All content on our website, including images, graphics, logos, and text, is the intellectual property of Berrylands Flowers or its licensors. It may not be used, copied, or reproduced without prior written permission.

Privacy and Data Protection

Your privacy is important to us. Personal information provided during the order process is handled in accordance with our published Privacy Policy and all applicable data protection laws in the United Kingdom. Details will not be shared with third parties except as necessary to fulfil your order or as required by law.

Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and construed in accordance with the laws of England and Wales. By ordering from Berrylands Flowers, you agree that any disputes arising under or related to these Terms (including any non-contractual disputes or claims) will be subject to the exclusive jurisdiction of the courts of England and Wales.

If any provision in these Terms is found by a court to be invalid or unenforceable, the remaining provisions will continue to be valid and enforceable.

General Notes

These Terms apply to all orders for online flower delivery throughout Berrylands and surrounding areas served by Berrylands Flowers. We reserve the right to amend these Terms at any time, with all changes published on our website and effective immediately for future orders. Your continued use of our website constitutes acceptance of any such amendments.

Thank you for choosing Berrylands Flowers for your flower delivery needs in Berrylands and beyond.